Shipping / Return Policy
- Orders will be processed and shipped within 2-5 business days.
- If a *pre order* item is purchased with a another item that is in stock, both items will ship together when the pre order is in stock.
- We are not responsible for lost or stolen packages.
- If your package is lost or stolen please contact us so we can assist you with filing a claim or helping to locate your package.
Cancellation or Change:
- Orders cannot be cancelled or changed once they have been placed. If you have an issue with your order please send us an email and we will do our best to help!
- Please refer to our return policy if you would like to return any items after an order has been placed.
Colors of items may vary from different devices / screens. Colors of items can also vary from different lighting. We try our best to photograph the truest color of each item.
We want you to be 100% happy with your purchase. If for some reason you are not completely satisfied with your purchase, please check our return policy below! If an item is returned to us within the 14 day window and meets our criteria, we will issue a full refund minus our original cost of shipping to you.
Merchandise may be returned & delivered to us within 14 days from the date you received your order for a refund. Refunds will only be given back to the original form of payment. Returns received after 14 days - 30 days from the date you received the order will be issued store credit. All merchandise must be returned unworn, unwashed, and with the original tags attached. Items returned to us with makeup, deodorant, pet hair, perfume, smoke, or any other similar stains will be refused and returned to you. You will be responsible for return shipping costs.
Please allow up to 7 business days for your return to be processed.
Excessive/multiple returns per month are prohibited and are subject to a 20% restock fee and only 2 returns accepted per month.
Shoes must be returned in their original box and placed inside an additional shipping box/bag. The shoe box must not be damaged to receive a refund. If the shoe box is damaged, the shoes will be shipped back to you and you will be responsible for return shipping costs.
All Holiday Sales, Labor Day Sale, Black Friday deal items, Black Friday discounts, sale items, PINKWEEKEND items, items purchased at a discounted price of 25% off or more, jewelry, swimwear, leggings, bralettes, bodysuits (or any intimates), and accessories are final sale and cannot be returned.
All returns must be MAILED back to our warehouse.
Due to a high volume of orders, we do not accept exchanges. We are unable to guarantee that the item and size that you need will be available once we receive your return. To guarantee your satisfaction, we recommend placing a new order for the item and size you need and sending the previous item back for a full refund.
If you received defective merchandise, please contact us within two business days so we can correct the issue. Damages must be reported within two business days of receiving the merchandise or it cannot be returned. Defective items being returned to us must have original tags attached and show no signs of wear.